Return and refund policy
Our products come with a 30-day satisfaction guarantee.
If you are not satisfied with the products you received, you can return them to us within 30 days of receipt, provided they are in their original, resalable condition.
Once the item has been returned, you will be entitled to a full refund, excluding return shipping costs. We cannot refund or exchange items that have been used, opened or are no longer in their original condition. Return shipping costs are the responsibility of the customer.
To start a return, send us an email at [ton email] with the reason for your request. Our customer support team will be happy to help.
2. Delivery claims
In the rare event that you do not receive your package, or if the tracking information shows that your package was delivered by the carrier but you have not received it, please allow an additional 3 to 5 business days due to possible carrier delays, especially during peak periods.
If the package still hasn't arrived after 15 days, please contact us.
We are not obliged to refund these packages, but we will be happy to find the best solution to get the product to the recipient.
3. Order changes
We cannot modify orders once they have been placed in our system. To ensure correct delivery,
make sure the address is entered correctly and includes all the necessary information (street number, building, apartment, etc.).
It is the customer's responsibility to ensure that the information provided is correct at the time of purchase.
Questions?
If you have any other questions, don't hesitate to contact us at [ton email]. Our customer support team is here to help!